In a nutshell: Once an order is placed at the NBA online store, it may no longer be canceled. Some of the items that can't be canceled include personalized manufacturer-direct items with personal requests or player names. Customized items, which include names or dates, also can't be canceled. Once submitted, orders can no longer be modified. Note that these types of items also can't be returned. They're final, and no refunds are provided. However, some items at the NBA can still be cancelled. We'll provide you with the steps on how to cancel these items.
Once an order is placed at the NBA online store, it may no longer be canceled. Some of the items that can't be canceled include personalized manufacturer-direct items with personal requests or player names. Customized items, which include names or dates, also can't be canceled. Once submitted, orders can no longer be modified. Note that these types of items also can't be returned. They're final, and no refunds are provided. However, some items at the NBA can still be cancelled. We'll provide you with the steps on how to cancel these items.
Enter your login credentials and go to the Track Order page. Then, find the order you want to cancel. If you have the order number, there's no need to sign in to your account. Just proceed to the next step.
Click on Track Your Order and type in your order number, and click Continue. You'll know on the next page whether it's still possible to cancel your order.
Select a reason for cancellation and tap Cancel Order again.
You'll know the cancellation was successful because a 'Canceled' pop-up message would appear.
If you purchased the wrong item and the order can no longer be canceled, try processing a return to get a refund.
Once you have the refund, go back to the NBA store and purchase the correct item. To process a return, check out the next steps.
Enter the order number to find your order and click Continue.
Scroll to the bottom and click Return Items. Choose how you want to return the item and process the return. Just follow the on-screen instructions to process the return successfully.
You can only return unworn items, and they must have the original labels or tags. Customers can either drop off the items at any UPS or Happy Returns location. Damaged or defective items must also be reported within 45 days to be eligible for a return and refund.
The refunded amount is sent to the original payment method. Take note that a $9.99 return-shipping fee applies, unless the error was on the NBA Store’s end — in that case, they’ll waive the fee.
For international orders, please send your items to:
NBA Store Returns
5811 Eco Parkway
Frazeysburg, OH 43822
The refunds are processed within 10 business days.
To avoid problems with your order, always double-check it before processing the payment. For customized or personalized items, check if the names or dates are correct before placing the order. If you still need further assistance, NBA has a chat feature on the website. Use it to speak to a customer service representative who can assist you further with your request. However, note that it may take a while to get a hold of a representative, and this is where we come in. We can reach out to the NBA on your behalf. Contact Customer Support now for further assistance.
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