What if the item I received is damaged or defective?

If you receive a damaged or defective item from Mywinesdirect.com, we apologize for any inconvenience caused. We strive to ensure customer satisfaction and will gladly assist you with resolving this issue. To initiate the process, please contact our dedicated customer service team within 48 hours of receiving the order. They will guide you through the necessary steps for a return or exchange. We may request additional information or supporting evidence, such as photographs, in order to assess the damage or defect. Once we receive the item and validate the issue, we will either provide a full refund or send a replacement, based on your preference and stock availability. Our aim is to rectify the situation promptly and ensure you receive a satisfactory resolution.