What is your cancellation policy?

Our cancellation policy at MusiciansFriend.com is designed to provide flexibility to our customers. If you wish to cancel an order, please contact our customer service team as soon as possible. Orders can only be canceled before they have been shipped. Once an order has been shipped, it cannot be canceled. In case you have received the product and are not satisfied, we have a hassle-free return policy that allows you to return the item within 45 days of purchase. Returns must be in their original condition with all packaging intact. Refunds will be issued promptly upon receipt and inspection of the returned item. Please note that certain items, such as software downloads or personalized/customized products, may have specific cancellation or return policies.