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Mophie Customer FAQ

Top Answers & How-to Guides

What is Mophie's Phone Number?

The question we are asked most often is about how to talk to Mophie customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Warranties and Policies

How does Mophie's warranty work?

Mophie's warranty assures customers of product quality and typically covers defects for about one year from purchase. Proof of...
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Does Mophie offer bulk purchasing options?

Mophie provides bulk purchasing options that are aimed at businesses and organizations needing multiple products. These options...
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What is the return policy for Mophie products?

Mophie's return policy allows customers to return products within thirty days of purchase, provided the items are unused and in...
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Are there any discounts or promotions available for Mophie products?

Mophie often features various discounts and promotions throughout the year, especially during holidays and product launches. To...
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Product Information

Are Mophie products compatible with wireless charging?

Mophie products are designed for wireless charging and mostly use the Qi standard, allowing users to charge compatible devices...
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Can I find Mophie products in stores?

Mophie products can be found in many retail stores such as Best Buy, Target, and Walmart, among others. Availability differs by...
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What products does Mophie offer?

Mophie provides a variety of products focusing on mobile device power and protection, including portable power banks, wireless...
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Can Mophie products be used with all smartphone brands?

Mophie’s products are generally compatible with many smartphone brands, particularly Apple and Samsung, as they utilize...
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Product Usage

Can I use my Mophie device while it is charging?

Mophie devices permit usage while charging, making them ideal for multitasking without draining the battery. However, heavy use...
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How long does it take to charge Mophie power banks?

The charging time for Mophie power banks usually ranges from four to six hours with a standard charger, but this can vary based...
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What is the lifespan of Mophie batteries?

The lifespan of Mophie batteries generally ranges from two to three years, influenced by usage and care habits. They are...
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How do I care for my Mophie device?

To care for a Mophie device, it is essential to keep it clean with a soft cloth, store it in a cool, dry place, charge it...
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Support and Resources

Where can I find user manuals for Mophie products?

User manuals for Mophie products are available on their website, where users can access guides and troubleshooting information...
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How do I track my order with Mophie?

To track an order with Mophie, customers should start by checking their confirmation email for a tracking link. If that is...
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Does Mophie offer customer support?

Mophie does indeed provide customer support for users through various channels such as live chat, email, and phone. The...
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We look to the Mophie issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Mophie issues reported to GetHuman
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