What is your return policy?

Our return policy at Mooncostumes.com is designed to provide our customers with a hassle-free shopping experience. We offer a 30-day return window from the date of purchase for any unused and unworn items. To initiate the return process, customers must obtain a Return Merchandise Authorization (RMA) number through our website or by contacting our customer support team. Once the RMA number is obtained, customers can return the item in its original packaging with all tags intact. Shipping costs for returning items are the responsibility of the customer, unless the return is due to a mistake on our part. Once the returned item is received and inspected, we will issue a refund within two business days. Please note that certain items, such as clearance or customized costumes, may not be eligible for return. We strive to ensure customer satisfaction, and our return policy reflects our commitment to that goal.