What is your return policy?

Mooncostumes.com has a return policy designed to ensure customer satisfaction while maintaining a streamlined process. Generally, customers can return items within a specified time frame, typically within thirty days from the date of receipt. It is often required that the items be in their original condition, unused, and with all original packaging and tags intact. This helps ensure that the returned items are resalable. Certain items may be excluded from the return policy, such as custom-made or personalized products, which usually cannot be returned unless there is a defect or error on the part of the company. It is advisable for customers to review their order thoroughly upon receipt, making note of any potential issues as soon as possible. To initiate a return, customers typically need to follow the specific procedures outlined on the Mooncostumes.com website. This may include completing a return form or obtaining a return authorization number. Customers are generally responsible for the return shipping costs unless the return is due to an error made by the company. For the most accurate and detailed information regarding the return policy, including any updates or specific instructions, it is recommended that users visit the relevant section of the Mooncostumes.com website. This will provide the latest information and guidance necessary for a smooth return process.