What if the item I received is damaged or defective?

If a customer receives an item from Mooncostumes.com that is damaged or defective, it is important to take immediate action to address the issue. Mooncostumes.com typically has a policy in place for handling such situations. The first step is to review the specific return or exchange policy outlined on the website, as this will provide detailed instructions on how to proceed. When a customer encounters a damaged or defective item, they should often document the condition of the item with photographs for reference. This documentation may be helpful when returning the item or requesting a replacement. Additionally, it is advisable to keep all packaging materials, as many return policies require items to be sent back in their original packaging. Most often, a customer will need to initiate the return or exchange process through the website. This may include filling out a return request or contacting customer service through the provided contact information on the current web page. The policy usually outlines the time frame within which one can initiate a return or exchange for a damaged or defective item. Customers should also note any specific conditions that need to be met for a return or exchange, such as restocking fees or shipping charges. Overall, Mooncostumes.com strives to provide resolution options for customers to ensure their satisfaction with their orders. However, customers are encouraged to take prompt action to ensure a smooth process.