What if the item I received is damaged or defective?

If the item you received from Mooncostumes.com is damaged or defective, we've got you covered! We understand that sometimes things may not go as planned. In such cases, please notify us within 48 hours of receiving your order and we will gladly resolve the issue. To ensure a smooth and hassle-free return process, please provide clear photos of the damaged or defective item and email them to our customer support team. Once we have reviewed the evidence, we will offer you either a replacement or a full refund, depending on your preference. Our goal is to ensure your satisfaction and make your shopping experience with us a positive one. Rest assured, we are committed to resolving any issues promptly and to your utmost satisfaction.