The question we are asked most often is about how to talk to MoneyPak customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
I am needing help getting refund back from a money pack Green Dot card it's the money Green Dot money pack card and I am needing a refund and I need to talk to a live body
There is a link to the most up-to-date contact information right here on this page that you're viewing. You can use that to reach out for assistance regarding your refund for the Green Dot MoneyPak card.
Asked Aug 16, 2026 10:14 PM
How do I access my money I put on my money pack card if my numbers are scratched off completely
If the numbers on your MoneyPak are completely scratched off, unfortunately, you may not be able to access the funds. It's crucial to keep your MoneyPak details safe and intact. If you encounter this issue, there is a link to the most up-to-date contact information right here on this page that can assist you further.
Asked Aug 15, 2026 1:05 AM
I was trying to register for a money pak account and it says the phone number is already registered and someone has sent me money and I cannot get it
If you're receiving a message that your phone number is already registered, it may be associated with an existing account. You should try to recover your account using the options available on the MoneyPak website. If someone has sent you money, ensure you're using the correct MoneyPak account linked to that number to access the funds. For further assistance, please check the link on this page for the most up-to-date contact information.
Asked Jul 25, 2026 11:33 PM
How do I contact Customer Support?
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jun 15, 2026 7:59 PM
I can’t get logged in I even changed my password
If you're having trouble logging in even after changing your password, ensure that you are entering your username and new password correctly. Check for any typos or caps lock being turned on. If issues persist, there may be additional security measures in place or an account lockout. Please refer to the link on this page for the most up-to-date contact information for further assistance.