What is your policy on damaged or defective items?
Asked 6 months ago
At Momastore.org, we strive for exceptional quality and customer satisfaction. If you receive a damaged or defective item, we apologize for any inconvenience caused and are committed to resolving the issue promptly. Please notify our customer support team within 14 days of receiving the item, providing details and accompanying photographs if possible. Our dedicated team will assess the situation, and if the damage or defect is deemed valid, we will gladly offer a replacement, repair, or refund. We may request you to return the item, free of charge, depending on the circumstance. Rest assured, our goal is to make the returns process as hassle-free as possible for you. Your complete satisfaction is of utmost importance to us.
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