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Mobilicity Customer FAQ

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What is Mobilicity's Phone Number?

The question we are asked most often is about how to talk to Mobilicity customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Mobilicity Customer Questions

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Plans and Services

Are there any contracts or commitments?

Mobilicity operates without requiring customers to sign long-term contracts, providing flexibility with month-to-month plans....
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What plans do you offer for mobile services?

Mobilicity provides a range of mobile service plans that include unlimited talk and text along with varying data options. Their...
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Do you provide international calling options?

Mobilicity does offer international calling options, including packages and add-ons for better rates to various countries. They...
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Do you offer family plans or group discounts?

Mobilicity does not offer specific family plans or group discounts, but it provides various individual plans that can cater to...
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How do I change my plan?

To change your plan with Mobilicity, log in to your customer account on their website and access the plan management section to...
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Activation and Setup

What devices are compatible with your network?

Mobilicity supports various devices, primarily those using GSM technology. Compatible brands include Apple, Samsung, LG, and...
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How do I activate my new mobile service?

To activate new mobile service with Mobilicity, first ensure your SIM card is available and your device is compatible. Visit...
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Is there a trial period for new customers?

Mobilicity generally does not provide a typical trial period for new customers. Instead, they offer various promotions and...
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Can I use my existing phone with your service?

Yes, customers can use their existing phones with Mobilicity if they are unlocked and compatible with the appropriate frequency...
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Support and Issues

What should I do if I encounter service issues?

To address service issues with Mobilicity, checking for local outages on their website is recommended. Restarting your device...
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What is your policy on lost or stolen devices?

Mobilicity has established protocols for addressing lost or stolen devices to protect customers. It is recommended that...
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Are there coverage maps available?

Mobilicity does offer coverage maps that illustrate where their network service is available, helping customers understand...
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Is there a way to track my data usage?

Mobilicity provides several ways for customers to keep track of data usage, including the mobile app for real-time monitoring,...
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Billing and Discounts

What are your data overage policies?

Mobilicity has data overage policies that aim to prevent unexpected charges for customers exceeding their limits. Instead of...
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Do you have a referral program for existing customers?

Mobilicity does not currently promote a specific referral program for existing customers, but it is advisable to check their...
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