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MobileHelp Customer FAQ

Top Answers & How-to Guides

What is MobileHelp's Phone Number?

The question we are asked most often is about how to talk to MobileHelp customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How many users can set up an account with MobileHelp?

MobileHelp generally permits one primary account holder per plan but can accommodate multiple users related to devices or...
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Product Information

What is the range of MobileHelp devices?

MobileHelp devices have varying ranges based on the model and type of service. Cellular systems depend on network coverage,...
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What types of medical alert systems does MobileHelp offer?

MobileHelp provides various medical alert systems, including traditional home systems, mobile options with GPS tracking, and...
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Is a landline required for MobileHelp systems?

MobileHelp systems do not need a landline, as they operate using cellular technology. This is advantageous for users relying...
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What is the return policy for MobileHelp products?

MobileHelp has a return policy allowing customers to return products within thirty days if unsatisfied. Items must be in...
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Device Activation and Use

Can I use MobileHelp outside of my home?

MobileHelp services are available both indoors and outdoors, utilizing cellular networks and GPS technology for assistance...
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How do I activate my MobileHelp device?

Activating a MobileHelp device is simple: ensure it is charged, find the activation guide, power it on, and follow any prompts...
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What should I do if my MobileHelp device runs out of battery?

If a MobileHelp device loses power, it should be charged immediately using the provided charger. Confirm that it is charging...
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What happens when I press the button on my MobileHelp device?

Pressing the button on a MobileHelp device calls the monitoring center for immediate assistance. Trained operators are...
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Subscription and Fees

Is there a monthly subscription fee for MobileHelp services?

MobileHelp charges a monthly subscription fee that varies according to the selected plan, which includes features and devices...
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Are there any discounts available for MobileHelp services?

MobileHelp has various promotions and discounts that change frequently, including specific savings for military personnel,...
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Features and Customization

How does the fall detection feature work?

MobileHelp's fall detection feature uses advanced sensors to monitor a user's movements and identify falls. When a fall occurs,...
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Can I customize my emergency contacts in MobileHelp?

MobileHelp allows users to customize their emergency contacts by selecting who to notify in emergencies. Users can log into...
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User and Support

How many users can set up an account with MobileHelp?

MobileHelp generally permits one primary account holder per plan but can accommodate multiple users related to devices or...
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Does MobileHelp provide customer support?

Yes, MobileHelp offers customer support through multiple channels such as phone, email, and live chat. They also provide an...
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What should I do if I lose my MobileHelp device?

If a MobileHelp device is lost, the initial step is to retrace where it was used last. If it remains missing, check recent...
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