How quickly can I expect a response to my policy inquiries?

At Merchants Insurance Group, we understand the importance of timely and efficient communication with our valued policyholders. We strive to provide exceptional customer service and aim to respond to policy inquiries as quickly as possible. We endeavor to answer your queries promptly, typically within one business day. However, certain complex inquiries may require additional time for research and analysis. In such cases, we will ensure to keep you informed about any delays and work diligently to provide you with a comprehensive and accurate response. We believe in building strong relationships with our customers, and our dedicated team is committed to addressing your concerns and providing the assistance you need in a timely manner.