What is your return policy?

Our return policy at Medicalsupplydepot.com is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return the item within 30 days of delivery. However, certain products may be non-returnable for hygienic and safety reasons, such as opened personal care items or used medical equipment. To initiate a return, please contact our customer support team with your order details. A Return Merchandise Authorization (RMA) number will be provided, which must be clearly marked on the returned package. We recommend returning the item in its original packaging to avoid damage in transit. Once the return is received and inspected, a refund or exchange will be processed promptly. Please note that shipping costs are non-refundable, and return shipping expenses are the responsibility of the customer unless the return is due to our error. For additional details and exceptions, please refer to our Returns Policy page on our website.