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Medical Guardian Customer FAQ

Top Answers & How-to Guides

What is Medical Guardian's Phone Number?

The question we are asked most often is about how to talk to Medical Guardian customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I choose a plan that suits my needs?

To choose a suitable plan with Medical Guardian, evaluate your specific needs, such as mobility, medical conditions, and...

Can I add multiple users to my account?

Medical Guardian allows for multiple users, depending on the selected plan. While mainly designed for individuals, additional...
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Account Management

How can I choose a plan that suits my needs?

To choose a suitable plan with Medical Guardian, evaluate your specific needs, such as mobility, medical conditions, and...
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Can I add multiple users to my account?

Medical Guardian allows for multiple users, depending on the selected plan. While mainly designed for individuals, additional...
Read more

Is there an automatic payment option available?

Medical Guardian generally provides various payment options, including the convenience of automatic payments that deduct...
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How can I manage my account online or through an app?

Managing your Medical Guardian account online or via the app is designed to be simple. Users can log in to view account...
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Services Offered

What services does Medical Guardian offer?

Medical Guardian offers a range of medical alert systems aimed at enhancing safety for seniors and those with health issues....
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Do you offer 24/7 monitoring services?

Medical Guardian does provide 24/7 monitoring services, which ensure individuals can receive help at any hour. This constant...
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What equipment is included with the subscription?

Medical Guardian provides various equipment with its subscription plans, including a base unit as the hub and a wearable help...
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Do you provide fall detection services?

Medical Guardian does offer fall detection services, which automatically sense falls and alert emergency responders if...
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Are there any app functionalities available for caregivers?

Medical Guardian provides several app functionalities for caregivers, enhancing their ability to monitor and communicate with...
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Contracts and Cancellations

Is there a contract required for Medical Guardian services?

Medical Guardian usually does not require long-term contracts, offering month-to-month plans instead. This allows customers to...
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How do I cancel my service?

To cancel a Medical Guardian service, customers generally need to contact customer service, providing their account details for...
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Equipment and Returns

How can I return equipment if I decide not to continue?

When discontinuing service with Medical Guardian, it is essential to follow their specific return procedures. This involves...
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What is the process to replace a lost or damaged device?

To replace a lost or damaged Medical Guardian device, customers should visit the official website to initiate the process. They...
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Emergency Services

What happens in the event of an emergency?

In an emergency, Medical Guardian devices alert trained professionals who will communicate with users to assess the situation....
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What are the ways to contact help in an emergency?

To seek help in an emergency, individuals can use a Medical Guardian system's pendant or wristband with a button for immediate...
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What is the typical response time for emergencies?

Emergency response times with Medical Guardian systems are typically just a few seconds after the emergency button is pressed....
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We look to the Medical Guardian issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Medical Guardian issues reported to GetHuman
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