What is your return policy?

Our return policy at Medexsupply.com is designed to ensure customer satisfaction and ease of returns. We understand that sometimes products may not meet expectations or have been damaged in transit, so we offer a hassle-free return process. Upon receiving the item, customers have 30 days to initiate a return or exchange. The product must be in its original packaging and in new, unused condition to qualify for a return. We provide a prepaid shipping label for the return, making it convenient for our customers. Once we receive the returned item, we process refunds within 3-5 business days. However, some items are subject to a restocking fee. We strive to provide excellent customer service and aim to resolve any issues promptly and efficiently.