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Massachusetts Division of Medical Assistance Customer FAQ

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What is Massachusetts Division of Medical Assistance's Phone Number?

The question we are asked most often is about how to talk to Massachusetts Division of Medical Assistance customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Services and Benefits

What services are provided by the Massachusetts Division of Medical Assistance?

The Massachusetts Division of Medical Assistance provides various services, primarily through MassHealth, including medical...
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Who qualifies for benefits under the Massachusetts Division of Medical Assistance?

Eligibility for benefits from the Massachusetts Division of Medical Assistance is influenced by factors like income, household...
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Are there any premiums associated with Massachusetts Division of Medical Assistance?

Most MassHealth recipients do not pay premiums, but higher-income individuals may face premiums based on their program...
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Are there any limitations on covered services?

Massachusetts Division of Medical Assistance does impose limitations on services, which can differ by health plan. There may be...
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What preventive services are available to members?

The Massachusetts Division of Medical Assistance offers a variety of preventive services to support health and disease...
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Does the Division of Medical Assistance offer programs for managing chronic illnesses?

The Massachusetts Division of Medical Assistance offers various programs to support individuals managing chronic illnesses....
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Application and Renewal

How do I apply for benefits?

To apply for benefits through the Massachusetts Division of Medical Assistance, one should gather necessary documents and visit...
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What is the process for renewing my benefits?

The renewal of benefits with the Massachusetts Division of Medical Assistance typically involves receiving a notification by...
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Can I apply for benefits online?

Individuals looking to apply for benefits can typically do so online via the Massachusetts Division of Medical Assistance's...
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What is the timeframe for eligibility determination?

The timeframe for eligibility determination can vary, typically around thirty days, but may extend to ninety days for...
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What documentation is needed to support my application?

When applying for assistance, one must provide identity proof, Social Security numbers, income verification, household size...
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Reporting and Changes

How can I report changes to my situation?

To report changes affecting eligibility with Massachusetts Division of Medical Assistance, one should promptly update income,...
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What should I do if I feel my application was denied unjustly?

If an individual feels their application for assistance was improperly denied, they should carefully review the denial notice...
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Providers and Resources

What resources are available for finding a provider?

Individuals seeking healthcare providers in Massachusetts can use various resources. Key options include the online provider...
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How does the Massachusetts Division of Medical Assistance coordinate with other insurance?

The Massachusetts Division of Medical Assistance coordinates with other insurance by identifying additional coverage for...
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How can I access mental health services through the Division of Medical Assistance?

To access mental health services in Massachusetts, individuals must be enrolled in a MassHealth plan. Services include...
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