What should I do if my Masco product is damaged upon delivery?

If a customer finds that their Masco product is damaged upon delivery, there are several steps they can take to address the situation. First, it is advisable to thoroughly inspect the product and keep a record of any visible damage. This can include taking photographs of the damaged areas, as this documentation may be helpful later on. Next, the customer should refer to the packaging to check for any specific instructions regarding damage claims. Many times, there are guidelines specifically provided by Masco or the retailer that can assist in this process. It is important to report the damage as soon as possible, as there may be time limits for claims based on the seller's policies. Should the customer be working with a retailer, they should contact their customer service department to report the issue and seek guidance on the next steps, which may include a replacement or refund. Lastly, for more detailed information on warranties or claims processes, it can be beneficial to visit the appropriate section of the Masco website. There, customers may find helpful resources and contact information that could further assist in resolving their issue.