What is your return policy?

Our return policy at Masa.com aims to ensure customer satisfaction. If you are not completely happy with your purchase, you may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused and in its original packaging. Additionally, proof of purchase is required. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, we will initiate a refund to your original method of payment within a reasonable timeframe. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping expenses unless the return is due to a defective or incorrect item sent by us. For more information, please refer to our detailed return policy on our website.