Can I cancel my order?

Yes, you can cancel your order on Masa.com. We understand that circumstances may change, and we strive to provide flexibility for our customers. To cancel your order, please log in to your account and navigate to the "Orders" section. Locate the specific order you wish to cancel and click on the cancellation option. However, please note that cancellations are only possible if your order has not been dispatched for shipping. If your order has already been shipped, we recommend refusing delivery or returning the package upon receipt. Once the cancellation is successfully processed, you will receive a confirmation email, and any applicable refund will be issued promptly to your original payment method. For further assistance, please reach out to our customer support team, who will gladly assist you in managing your order.