What is the return policy?

Our return policy at MEC.ca allows customers to return any unused or defective product within 30 days of purchase. To be eligible for a return, the item must be in its original condition with all tags and packaging intact. Proof of purchase, such as a receipt or order confirmation, is also required. Returns can be made either in-store or by mail. If returning in-store, simply bring the item along with the proof of purchase to any MEC retail location. For mail returns, customers are responsible for the return shipping costs unless the product received was defective. Once the return is processed, a refund will be issued to the original form of payment. Please note that certain items, such as undergarments and climbing equipment, are non-returnable for hygienic reasons. For more detailed information, please refer to our Returns Policy on our website.