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M-rock.com Customer FAQ

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How do I Contact M-rock.com Customer Service?

The question we are asked most often is about how to talk to M-rock.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent M-rock.com Customer Questions

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Shipping and Orders

Do you offer international shipping?

M-rock.com mainly sells its masonry products within the United States, and international shipping options may vary. Customers...
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How long does it take to process and ship an order?

The time it takes to process and ship an order at M-rock.com can differ based on product choice and shipping method. Orders...
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Can I track my order?

M-rock.com offers order tracking through confirmation emails that include a tracking number. Customers can use this number on...
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Can I cancel or change my order after it has been placed?

The possibility of canceling or changing an order at M-rock.com relies on factors like its current status and company policies....
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Returns and Exchanges

What is your return policy?

M-rock.com has a return policy allowing returns of unused items in original packaging, within a specific time frame. Opened or...
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What is the process for returns or exchanges?

The return and exchange process at M-rock.com involves reviewing the return policy, ensuring items are in their original...
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Do you offer product samples before purchase?

M-rock.com generally does not provide free samples before purchase, but offers extensive product details on its site, helping...
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Payments and Discounts

What payment methods do you accept?

M-rock.com generally accepts major credit cards like Visa and MasterCard, as well as PayPal and possibly other digital wallets....
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Do you offer discounts or promotions?

M-rock.com sometimes provides discounts and special promotions that can change seasonally or with specific events. Customers...
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Products and Services

What types of products do you sell?

M-rock.com offers a variety of masonry products, focusing on high-quality manufactured stone veneers and architectural...
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Do you offer installation services?

M-rock.com focuses on providing masonry products and does not offer installation services, leaving that responsibility to...
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Do you have a warranty for your products?

M-rock.com provides a warranty that generally covers manufacturing defects to ensure product quality. The specifics can differ...
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Can I visit your physical store location?

M-rock.com functions as an online retailer and does not have a physical store for customer visits. Customers can explore and...
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Are bulk orders available for M-Rock products?

M-Rock does allow bulk orders for their products, which benefits large projects by offering cost savings and a simplified...
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What is the best way to care for M-Rock products?

Proper care and maintenance are crucial for the longevity and appearance of M-Rock masonry and decorative stone products....
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