What is the claims process for car insurance?

The claims process for car insurance with Liverpool Victoria (LV) is designed to be quick and hassle-free. Upon an accident or claim, policyholders should promptly contact LV's dedicated claims team. The team will guide customers through the necessary steps, documentation requirements, and support services. LV strives to resolve claims efficiently by offering repair services through their approved network of garages. Alternatively, policyholders can select their preferred garage and LV will assess and authorize the repairs accordingly. For non-fault accidents, LV provides replacement vehicles during repairs, ensuring minimal disruption. LV also has a dedicated claims app, making it convenient for customers to track their claim progress. With a focus on customer satisfaction, LV aims to provide a seamless and satisfactory claims experience.