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Lively Customer FAQ

Top Answers & How-to Guides

What is Lively's Phone Number?

The question we are asked most often is about how to talk to Lively customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the subscription cost for Lively services?

Lively's subscription costs depend on the chosen plan and services, with various tiers for emergency and health monitoring....

How can I manage my Lively account online?

To manage a Lively account online, users should visit the official website, log in with their email and password, and can then...
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Recent Lively Customer Questions

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Device Setup and Support

How do I set up my Lively mobile device?

Setting up a Lively mobile device involves charging it, powering it on, choosing a language, connecting to Wi-Fi if necessary,...
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What should I do if my Lively device is lost or stolen?

If your Lively device is lost or stolen, act quickly to protect your information. Try to locate it using tracking features, and...
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How can I find user support for my Lively device?

Lively provides various support resources for its devices, including an online help center with articles and troubleshooting...
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How do I activate my Lively device?

To activate a Lively device, ensure it is charged and turned on, then follow on-screen prompts if it has a display. If not,...
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Can I use Lively devices without a smartphone?

Yes, Lively devices like the Lively Mobile and Lively Wearable2 can function without a smartphone. They provide essential...
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Products and Services

Does Lively offer any health tracking features?

Lively does include some health tracking features, like a pillbox reminder for medication management, and the GreatCall app for...
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How does Lively's medical alert system work?

Lively's medical alert system offers immediate assistance in emergencies through wearable devices like pendants or wristbands...
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What features does Lively provide for emergency assistance?

Lively provides various emergency assistance features, including quick access to trained agents via a button, location services...
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What products does Lively offer for seniors?

Lively provides various products tailored for seniors, including the Lively Mobile, a lightweight medical alert device with GPS...
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Policies and Discounts

What is Lively's return policy for devices?

Lively's return policy allows customers to return devices within 30 days of receipt, provided the items are in good condition...
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Are there discounts available for Lively's plans?

Lively may offer various discounts and promotional pricing depending on the selected plan and current offers. New customers and...
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What is the warranty policy for Lively products?

Lively generally offers a one-year warranty on products that covers manufacturing defects, but this may vary by device. Damages...
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Account Management

What is the subscription cost for Lively services?

Lively's subscription costs depend on the chosen plan and services, with various tiers for emergency and health monitoring....
Read more

How can I manage my Lively account online?

To manage a Lively account online, users should visit the official website, log in with their email and password, and can then...
Read more

What are the payment options available for Lively services?

Lively offers various payment options, including monthly and annual plans, allowing flexibility for customers. Payment can be...
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We look to the Lively issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Lively issues reported to GetHuman
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