Can I return or exchange a customized lighting fixture?

At Lightingcenter-ny.com, we strive to ensure your complete satisfaction with your purchase. However, due to the personalized nature of customized lighting fixtures, we regretfully cannot accept returns or exchanges unless there is a manufacturing defect or damage during shipping. We understand that each customer's project is unique, and we take pride in meticulously crafting each fixture to your specifications. Therefore, it is crucial to carefully review your customization details before submitting your order. We encourage you to reach out to our dedicated customer service team if you have any concerns or questions before making your purchase. Rest assured, we will work diligently to resolve any issues promptly and provide satisfactory solutions.