What is your return policy?

Laithwaites Wine Company has a customer-friendly return policy designed to ensure a positive experience for its patrons. If a customer receives a product that is damaged, defective, or an incorrect item, Laithwaites encourages them to report the issue as soon as possible. Typically, customers can return items within a specified time frame, usually within fourteen days of receiving their order. When returning a product, it is advisable for customers to keep the original packaging, as it assists in the return process. The customer may be required to fill out specific information regarding the return, including order details and reasons for the return, in order to expedite the resolution. Once the returned items are received and processed by Laithwaites, customers can expect to receive a replacement or a refund, depending on the circumstances. It is crucial for customers to understand that certain products may not be eligible for return, such as opened wines or spirits in certain conditions. For the most accurate and detailed information regarding the return policy, customers should refer to the corresponding section on the Laithwaites website, where they can find updates and specific terms related to returns.