What is the return policy?

Our return policy at Knetics.com allows customers to return any unused and undamaged products within 30 days of purchase. To initiate a return, customers need to contact our customer support team with their order number and reason for return. Once approved, customers will receive a return authorization and further instructions. It is important to note that the customer is responsible for the return shipping costs unless the return is due to a defective or incorrect item received. Upon receipt of the returned product, a refund will be issued to the original form of payment within 5-7 business days. We strive to provide a hassle-free return process to ensure customer satisfaction. Please refer to our full return policy for more detailed information.