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Can I track my order if I purchased it through a third party?

Asked 2 months ago
When an order is placed through a third party rather than directly from Knetics.com, the ability to track that order may depend on the policies and procedures of the third party. Typically, these third parties provide their own tracking system, which may not integrate with Knetics.com’s tracking capabilities. It is advisable to check the confirmation email or the website of the third party where the purchase was made. These usually contain information on how to track the order, including a tracking number and a link to their tracking service. If the order involves Knetics.com products, it may be possible that the third party uses Knetics.com’s shipping services, in which case there might be a tracking number provided by Knetics.com as well. For the most specific guidance regarding tracking your order, it is best to refer to the documentation provided by the third party seller. Should you need further assistance, visiting the Knetics.com website for any relevant contact information might also be helpful.
Answered Oct 18th 2025

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