Kik Customer FAQ

This message indicates that the user you are trying to contact has disabled direct messages on their Kik account. Unfortunately, you won't be able to send them a direct message unless they change their settings to allow messages from you. You might want to try reaching out to the user through other means or check back later if their preferences change.

To recover your Kik username and password, you can use the "Forgot Password?" option on the login screen. Enter the email address associated with your Kik account, and you will receive instructions to reset your password. If you don't remember your username, it might be helpful to check your email for any previous messages from Kik that may contain your username.

To delete a Kik account, you will first need access to the email linked with that Kik account. Visit the Kik deactivation website where you'll have to enter the email connected with the account you want to delete. From there, Kik will send a deactivation link to that email. Open the email from Kik and click on the deactivation link. Your Kik account will then be deleted. If you're trying to delete a fake account that someone else created using your information, unfortunately Kik may not be able to help as you don't have access to the email account tied to that Kik account. In this case, it is advised to report it to Kik.

Kik does not have an identification verification process for users. When you sign up for the app, you need to provide an email and create a password. Thereafter, Kik will send a verification email to the address you provided. Click on the link in the email to verify your account. Remember, to keep your Kik account secure, never share your password with others and be careful about sharing personal information, especially with people you don't know.