How do I return or exchange a product?

To return or exchange a product purchased from Khoalty LLC, customers need to follow a specific process that ensures a smooth transaction. Firstly, it is essential for customers to refer to the return policy outlined on the Khoalty website, as it contains important information regarding eligibility, timeframes, and conditions for returns and exchanges. Typically, products must be returned in their original condition, which includes being unopened, unused, and in the original packaging. If a customer is eligible for a return or exchange, they will usually need to initiate the process by following the instructions provided on the website. This may involve filling out a return form or providing details about the order. Customers should prepare the package for return by securely repackaging the item and including any necessary documentation. It is advisable to obtain a tracking number for the shipment to ensure the return is verifiable. Moreover, customers should be aware that return shipping costs might be the responsibility of the buyer unless there was an error on Khoalty's part, such as sending the wrong item. Once the return is received and inspected by Khoalty, the refund or exchange request will typically be processed within a specified timeframe. For the most accurate and detailed information specific to returns and exchanges, checking the current policies on the Khoalty website is recommended. This will provide guidance tailored to the customer's specific circumstances.