What if my order arrives damaged?

If your order arrives damaged, we apologize for any inconvenience caused. At Kelmark Furnishings, we strive to ensure that our products are carefully packed and protected during shipping to minimize the chances of damage. However, if you do receive a damaged item, please contact our customer support team immediately. We will gladly assist you in resolving the issue. To expedite the process, please provide relevant details such as order number, description of the damage, and supporting photographs. Our team will assess the situation promptly and work towards a suitable solution. This may include replacement of the damaged item or issuance of a refund. Your satisfaction is our top priority, and we appreciate your cooperation in helping us rectify any unexpected damages.