What if my order arrives damaged?

If an order from Kelmark Furnishings arrives damaged, it is important to take certain steps to address the situation. First, the recipient should thoroughly inspect the package and the items inside upon delivery. If there are any visible signs of damage, it is advisable to take clear photographs of the damaged products and the packaging. This documentation can be very helpful for any claim process or resolution. Next, the recipient should refer to the shipping and return policy outlined on the Kelmark Furnishings website, as it typically contains important information regarding procedures for reporting damaged items. Generally, there may be a time frame within which claims must be reported, so it is essential to act promptly. In many cases, Kelmark Furnishings may offer a replacement or repair of the damaged item, or a refund may be issued, depending on the situation. The specific resolution may vary based on the terms and conditions stated on the website. Therefore, reviewing that information can provide the necessary guidance on how to proceed in the event of receiving damaged merchandise.