What do I do if I receive a defective item?

If a customer receives a defective item from Katydidcollection.com, the first step is to carefully examine the item and ensure that the issue is indeed a defect. Common defects may include damage, improper stitching, or incorrect sizes. Once the defect is confirmed, the customer should review the return policy provided on the current web page of Katydidcollection.com. The return policy typically outlines the steps to take in the event of receiving a defective product. Generally, customers may be required to provide details, such as the order number and a description of the defect, and they may also need to include photographs as evidence. Customers are usually encouraged to initiate the return process within a specified timeframe from the date of delivery. Upon following the outlined procedures, the customer would typically receive further instructions on how to return the defective item, which could involve returning the item via mail or visiting a physical store location, if applicable. Depending on the policies, customers may have the option to receive a replacement, exchange, or refund for the defective item. It is always advisable to keep the original packaging until the resolution is satisfactory to ensure a smooth return process.