What is your return policy?

Our return policy at Katom.com is designed to provide our customers with a hassle-free experience. We understand that sometimes products may not meet your expectations or arrive damaged, and we are committed to resolving these issues promptly. Within 30 days of purchase, we accept returns for a full refund or exchange on most new and unused items. To qualify, the products must be in their original packaging, accompanied by all included accessories and documentation. Certain items, such as custom equipment or clearance items, may be subject to different return policies. Please refer to our Returns page for specific details. We aim to make the return process as simple as possible, so if you encounter any difficulties or have questions, our customer service team is available to assist you.