What is the response time for IT support requests?
Asked a year ago
At KBS IT Solutions, we understand the urgency of IT support requests and aim to provide prompt assistance to our clients. Our average response time for IT support requests is within 1 hour during our regular business hours, which are Monday to Friday, 9 am to 6 pm. We prioritize our clients' needs and have a dedicated team of skilled professionals ready to address any technical issues that may arise. Our goal is to minimize downtime and quickly resolve any IT-related challenges to ensure our clients can maintain their optimal productivity. Outside of our regular business hours, we have a 24/7 emergency support service available for critical situations, ensuring assistance is never far away.
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