Can I cancel my order after it has been placed?

Yes, you can cancel your order on Jumbocandy.com, but only if it hasn't been shipped yet. Once the order has been shipped, cancellation is no longer possible. It is advised to contact customer service as soon as possible after placing the order to request cancellation. Please provide your order details and reason for cancellation for a smoother process. If the order has already been processed but not shipped, cancellation may incur a restocking fee. Refunds for cancelled orders are typically issued using the original payment method. Kindly note that if the order has already been shipped, you can choose to return the items following our return policy. For more information or assistance, please reach out to our customer support team.