How Do I Exchange or Return an Item to Jimmyjazz.com?

How Do I Exchange or Return an Item to Jimmyjazz.Com?

Jimmyjazz.com is an American online retailer that deals in shoes, sportswear and designer clothes like Nike, Adidas and Polo Ralph Lauren. They are an authorized retailer for over 80 global brands.

Sometimes, customers want to return an item from Jimmyjazz.com for a whole myriad of reasons. As long as you are not satisfied with the order you receive from the retailer, you can return it.

Jimmyjazz.com Return Policy

First and foremost, it is important to note that Jimmyjazz.com does not offer exchanges. If you are unsatisfied with an order, you should follow the return process and you will receive a refund of the original item price minus the shipping fee.

If you are not satisfied with an order from Jimmyjazz.com, then you should return the item within 30 days of receiving it. You will be refunded with the full amount of the purchase price.

Shipping fees, handling fees, gift box, gift wrap, or other similar charges are non-refundable.

You must also send back the item in its pristine and unused condition. The store tags must still be attached to the item and its original packaging.

If you are returning footwear, it is must be new, unworn and still in its original packaging. You should also package it in a different outer box when you are returning it.

Personal items such as undergarments, watches, underwear, swimwear, headphones, and body jewelry are absolutely non-returnable.

If you purchased an item in a Jimmyjazz store, your merchandise can be returned for store credit to any retail store location, but not through JimmyJazz.com. You should clearly note, the store return policy differs from the online return policy.

Return Process

The process of returning an item you bought at Jimmyjazz.com is as follows:

1. Launch your web browser.
2. Open Jimmyjazz.com.
3. Click the ‘Sign In' tab.
4. Input your log in details and login to your account.
5. Go to ‘Order History.'
6. Locate the order with the items that you would like to return.
7. You should see the order number and order date among the order details. Click the ‘Returns' link adjacent to the Order Number and Order Date.
8. Choose the quantity of the items you would like to return from the dropdown menu alongside each item you want to return.
9. Click the ‘Create Return Request' button.
10. Print the Packing Slip and Shipping Label. If your return will need more than one box then you should only select the items you will be including in the first box and proceed. After you complete the return process for the first box, you will return to the ‘Order History' box and printing more return labels for each box that you will use.
11. Pack the items in the box and attach the return label. You can use the original Jimmyjazz.com packaging or any plain cardboard box you can find. You should remove any stickers or labels on the box from previous shipments.
12. Drop off the package at FedEx ground facility.

Once you drop off the package, you should give it five to ten working days for your return to be processed. You should receive an e-mail as soon as your return has been received and credit processed.

Your refund can only be sent to your original method of payment and to the same account. Jimmyjazz.com charges a $6.95 shipping fee for returns which will be deducted from your refund.

If you choose to use your own shipping carrier, you will be responsible for shipping fees and insurance.

You can also fill out the return form at the bottom of the packing slip and send it to Jimmyjazz headquarters whose address you can find on their site. Ensure you include it in the package.

If you have any issues feel free to contact Jimmyjazz customer service.