What is your return policy?

Our return policy is straightforward and customer-friendly. If for any reason you're not satisfied with your purchase from Jetpens.com, you may return the item within 30 days of receipt for a full refund or exchange. All returns must be in their original packaging and in unused condition. Please note that we cannot accept returns on opened software, ink refills, or custom-made products, unless they are defective. To initiate a return, simply contact our customer service team, and they will provide you with a return authorization number and further instructions. We strive to make the return process as seamless as possible for our customers, ensuring a hassle-free shopping experience at Jetpens.com.