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Can I cancel or change my order after it has been placed?

Asked 2 years ago
Once an order is placed on Jetpens.com, it is typically processed promptly to ensure swift delivery. This means that there is a limited window of time during which customers can cancel or change their orders. If you need to make any modifications or cancel an order, it is advisable to act quickly. Customers are encouraged to check the specific policies regarding changes and cancellations on the website, as these can vary based on the status of the order and the items involved. Generally, if an order has already been packed or shipped, it may not be possible to make changes or cancel it. In such cases, customers may need to wait to receive the order and then initiate a return or exchange process according to the store's return policy. Many customers find it helpful to review their shopping cart carefully before completing the checkout process to minimize the likelihood of needing to change an order afterwards. For those who have further questions or need assistance with their order status, Jetpens.com often provides contact information on their site for customers to refer to regarding any inquiries related to orders. This can be a useful resource if you find yourself needing to make changes after placing your order.
Answered Oct 16th 2025

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