What is your return policy?

Our return policy at Jegem.com is designed to ensure customer satisfaction. We understand that sometimes a product may not meet expectations, and we are committed to resolving any issues promptly. If for any reason you are unsatisfied with your purchase, you may return it within 30 days from the delivery date for a full refund or exchange. To be eligible for a return, the item must be in its original condition and packaging, with all tags and labels intact. Please note that customized or personalized items cannot be returned unless they are damaged or defective. To initiate a return, simply contact our customer service team with your order details and reason for return, and they will guide you through the process. For more detailed information on our return policy, please refer to the Returns and Exchanges section on our website. We strive to make the return process hassle-free, ensuring a positive shopping experience for all our valued customers.