What if I receive a damaged or defective item?

If you receive a damaged or defective item from Jegem.com, we apologize for the inconvenience and will gladly assist you. Please contact our customer support within 14 days of receiving the item and provide details about the issue, along with any supporting photos or videos. Our dedicated team will evaluate the situation promptly and offer several resolutions, such as repair, replacement, or refund. Return shipping costs will be covered by us for damaged or defective items. We strive to ensure the highest quality in our products, but in case of any unforeseen issues, we are committed to rectifying the situation swiftly. Your satisfaction is our priority, and we appreciate your understanding and cooperation in such situations.