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Can I change or cancel my order after it has been placed?

Asked 5 months ago
Once an order has been placed on JTV.com, there are certain guidelines regarding changes or cancellations. JTV aims to process orders swiftly, so once an order is in the processing stage, making changes or cancelling it may not be possible. Generally, if you realize that you need to change or cancel your order, the best course of action is to contact JTV customer service as soon as possible. They might be able to assist you if the request is made before the order has moved to the shipping phase. It is important to note that if the order has already shipped, modifications will not be possible. In such cases, customers usually have the option of returning the item once it is received, following the standard return policy outlined by JTV. For the most accurate and specific information regarding your order, including any potential changes or cancellations, it may be beneficial to check the relevant sections on the current JTV website. This will provide you with the most updated policies and procedures to follow in your situation.
Answered Jul 12th 2025

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