What is your return policy?

At Ivorylily.com, we understand that sometimes the items you receive may not meet your expectations. That's why we offer a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that personalized or customized items cannot be returned unless they are defective or damaged. To initiate a return, simply contact our customer support team, and they will guide you through the process. For more details, please refer to our Returns & Exchanges page on our website. Your satisfaction is our priority, and we strive to make every return as smooth and convenient as possible.