What should I do if my Ithaca Sports order is damaged or incorrect?

If a customer receives a damaged or incorrect order from Ithaca Sports, there are several steps to take to resolve the issue effectively. First, it is advisable to carefully inspect the order upon arrival. If damages are noticed, it is important to document them with photographs, which can help in the claims process. For incorrect items, such as receiving the wrong size or style, verifying the packing slip against the order placed is a useful initial step. Once the issue has been documented, the next step typically involves reviewing the return or exchange policy provided by Ithaca Sports. Most companies offer specific guidelines for handling issues related to damaged or incorrect items. It is usually important to act quickly, as many businesses have time limits for reporting problems. After understanding the policy, customers can follow the outlined procedure to initiate a return or exchange. This may involve filling out a return authorization form or contacting customer support. While it is recommended to look on the current Ithaca Sports website for detailed contact information and specific instructions, customers may also find FAQs or help sections that provide further assistance. Overall, acting promptly and following the established procedures can facilitate a smooth resolution for issues related to damaged or incorrect orders.