What is the International Customer Management Institute (IMCI)?
Asked a year ago
The International Customer Management Institute (ICMI) is a leading global professional organization that focuses on customer management and contact center best practices. ICMI provides a platform for industry professionals to connect, learn, and share knowledge through various resources, events, and training programs. With a mission to improve customer experiences and drive exceptional customer service, ICMI offers certifications, consulting services, and industry research to help organizations enhance their customer interactions. ICMI promotes industry standards and supports professionals in developing their skills and knowledge in customer management. As a trusted resource for customer service professionals, the International Customer Management Institute plays a vital role in advancing the customer service industry worldwide.
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