Is there a code of conduct I must follow as an IMCI member?

The International Customer Management Institute does emphasize the importance of professionalism and ethical conduct among its members. While the specific code of conduct may not be explicitly spelled out in one document, members are generally expected to uphold standards that promote integrity, respect, and responsibility in customer management practices. This includes fostering a positive customer experience, engaging in fair business practices, and maintaining confidentiality where applicable. It is beneficial for members to review the resources available on the ICM Institute's website, where relevant guidelines and principles might be elaborated. This information can assist in understanding the expectations associated with membership and help ensure that all interactions reflect the values of the Institute. For precise details on any specific code of conduct, members can look for updates and information directly on the Institute's current web page.