What is the average response time for reported outages?

The average response time for reported outages by Integrys Energy Group, Inc. is determined by several factors and may vary in each situation. However, we prioritize outage restoration and aim to respond promptly to minimize the inconvenience caused to our customers. Our dedicated team of professionals is available 24/7 to receive outage reports and acts swiftly to assess and address the situation. The response time can be influenced by the complexity and scale of the outage, weather conditions, and other unforeseen circumstances. We have implemented robust systems and technologies to streamline our response process and ensure efficient restoration efforts. While we strive to respond as quickly as possible, please understand that specific response times cannot be guaranteed due to the dynamic nature of outage events.