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Can I cancel or modify my order after it has been placed?

Asked 2 years ago
IDT Corporation's policies on order cancellation or modification may vary depending on the specific service or product you have ordered. Generally, once an order is placed, it may be more difficult to make changes or cancel it, especially if the order is already in the processing or fulfillment stage. It is advisable to review the specific terms and conditions related to your order, as these can provide detailed information about cancellation and modification processes. In many cases, if you wish to cancel or modify your order, it is best to do so as soon as possible. There may be a limited timeframe during which these changes can be made. Customers are encouraged to check their order confirmation emails or login to their account on the IDT website to see if there are options available for order management. For the most accurate and up-to-date information, including possible options for cancellation or modification, you might find it helpful to visit the official IDT web page. This should provide you with the necessary contact information or guidance on how to proceed with your request.
Answered Jul 30th 2025

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