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Hydro One Customer FAQ

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What is Hydro One's Phone Number?

The question we are asked most often is about how to talk to Hydro One customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Hydro One Customer Questions

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Customer Services

What services does Hydro One offer to customers?

Hydro One offers services primarily in electricity transmission and distribution, ensuring reliable power delivery. They...
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How can I pay my Hydro One bill?

Hydro One offers multiple methods for bill payment, including online payments via credit card or bank account, pre-authorized...
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Does Hydro One offer any assistance programs for low-income customers?

Hydro One offers assistance programs for low-income customers to help with electricity bills, notably through the Ontario...
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How can I sign up for alerts about outages or maintenance?

Customers can sign up for outage and maintenance alerts through Hydro One's website by creating or logging into their account...
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Power Reliability

How does Hydro One ensure the reliability of its services?

Hydro One ensures service reliability through significant investments in infrastructure, advanced technology like smart grids...
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What should I do in case of a power outage?

In a power outage, stay calm and determine if it’s localized. Check with neighbors or Hydro One for updates. Turn off lights...
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What is Hydro One's approach to emergency preparedness?

Hydro One's emergency preparedness is thorough and aims to protect customers during severe events. They foster collaboration...
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Energy Efficiency

What options are available for renewable energy from Hydro One?

Hydro One provides various renewable energy options for residential and commercial users, focusing on solar energy through...
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What energy efficiency programs does Hydro One provide?

Hydro One provides various energy efficiency programs aimed at helping residential, commercial, and industrial customers save...
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How can I obtain information about energy consumption?

Hydro One customers can access various online resources to monitor energy consumption through account dashboards, analyze usage...
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Infrastructure and Community

How does Hydro One handle tree pruning and vegetation management?

Hydro One employs a thorough vegetation management strategy to maintain clearances between trees and power lines for safety and...
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What are Hydro One's plans for infrastructure improvements?

Hydro One is focused on enhancing its infrastructure for improved reliability, safety, and sustainability. This includes...
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How does Hydro One engage with the communities it serves?

Hydro One engages with local communities through outreach programs, educational workshops, and open feedback channels. They...
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Safety and Technology

How can I report an electrical safety hazard?

To report an electrical safety hazard, act quickly and contact the local authority responsible for electrical safety. Hydro...
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What technologies is Hydro One implementing for smart grid solutions?

Hydro One is implementing advanced technologies to enhance smart grid solutions, focusing on digital tech, smart meters, data...
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