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HomeServe (UK) Customer FAQ

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What is HomeServe (UK)'s Phone Number?

The question we are asked most often is about how to talk to HomeServe (UK) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent HomeServe (UK) Customer Questions

Can I book a service for a Sunday on line

Yes, you can book some services online for a Sunday, depending on availability. Please check the booking platform for specific options and times.
Asked Oct 4, 2025 3:40 PM

Help me with my HomeServe (UK) customer service issue

Services Offered

What services does Home Serve offer?

HomeServe UK offers a range of services for home repairs and maintenance, emphasizing home emergency cover for plumbing,...
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What types of repairs and maintenance does Home Serve cover?

HomeServe provides a broad spectrum of repair and maintenance services for homeowners, including plumbing, heating, electrical...
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Are there any upfront costs for Home Serve services?

HomeServe UK may have upfront costs depending on the specific service you need. While many plans involve monthly payments,...
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What is the Home Serve Protection Policy?

The HomeServe Protection Policy is a home service plan that offers coverage for various emergencies and repairs, covering...
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Is there a membership option for ongoing services with Home Serve?

HomeServe UK provides various membership plans that offer ongoing support for home maintenance and emergency repairs. These...
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Service Process

How does Home Serve work?

HomeServe offers various home repair services and plans aimed at assisting homeowners with unexpected repair costs. Customers...
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How long does it take for a technician to arrive after requesting a service?

The arrival time of a HomeServe technician after a service request varies based on factors like time and demand. Typically,...
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Can I book a service online?

HomeServe allows customers to book a variety of services online, such as plumbing and heating repairs, through its website. The...
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Can I modify or cancel my service appointment after I have booked it?

HomeServe UK generally permits modifications or cancellations of service appointments after booking, but policies may differ...
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Coverage and Availability

What areas in the UK does Home Serve cover?

HomeServe provides services throughout the UK, including England, Scotland, Wales, and Northern Ireland, covering both urban...
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Are there any exclusions or limitations in the Home Serve Protection Policy?

HomeServe UK Protection Policies include specific exclusions and limitations, which vary by policy type. Common exclusions are...
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Customer Experience

Are there any discounts or offers available for Home Serve services?

HomeServe UK often provides various discounts and promotions for new and existing customers. These may include introductory...
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What safety precautions do Home Serve technicians take while performing repairs?

HomeServe technicians are committed to safety during repairs by following strict health protocols and industry standards. They...
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How can I provide feedback about my service experience with Home Serve?

HomeServe offers multiple options for customers to give feedback, primarily through their official website, where online forms...
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What should I do if I'm not satisfied with the service provided?

When dissatisfied with the service from HomeServe UK, customers should first review their service agreement and any...
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We look to the HomeServe (UK) issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
HomeServe (UK) issues reported to GetHuman

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