What should I do if I receive an item that is not as described?

If a customer receives an item from HomeRun.com that does not match the description provided, there are a few steps they can take to resolve the issue. First, it is important to review the listing again to verify the differences between what was received and what was described. Take clear photographs of the item that was received, as well as the original listing. This documentation can be useful if you need to address the issue with the seller or the platform. Next, the customer should check the return policy associated with the item. HomeRun.com hosts a variety of sellers, and the return and refund policies may vary by seller. Look for any instructions on how to initiate a return. If the return policy allows for a return or exchange, follow the steps outlined in the policy. In many cases, this may involve contacting the seller directly through the platform to discuss the situation and initiate the return process. Lastly, if assistance is needed during this process, customers may want to visit the HomeRun.com website to find relevant contact information or FAQs for further clarification. Communication is key in resolving such matters, so staying organized and proactive can lead to a satisfactory resolution.