Can I return or exchange an item?

Yes, Hertz Furniture allows returns and exchanges on eligible items. We understand that sometimes a product may not meet your expectations or requirements. To initiate a return or exchange, please contact our customer service within 30 days of receiving your order. Our knowledgeable team will guide you through the process and provide a Return Merchandise Authorization (RMA) number. The item must be unused, in its original packaging, and returned in resalable condition. Please note that some exclusions may apply, such as personalized or custom-made items, and a restocking fee may be applied. We strive to ensure your complete satisfaction, and our dedicated team is here to assist you with any concerns or further inquiries you may have.