What is your return policy?

We have a comprehensive return policy in place to ensure customer satisfaction at Helenjulia.com. If for any reason you are not completely satisfied with your purchase, please contact our customer support within 14 days of receiving your order. We offer a hassle-free return process for eligible items. To initiate a return, simply provide your order details and reason for return. Please note that returned items must be unused, undamaged, and in their original packaging for a successful return. Once we receive the returned product, our team will inspect it, and upon approval, we will issue a refund or exchange the item, depending on your preference. Please allow up to 14 days for the refund to be processed. Kindly note that certain items may be non-returnable due to hygiene reasons or specific regulations. For further details or assistance, feel free to reach out to our dedicated customer support team. Your satisfaction is our top priority.